Audacity and Hope?
This is a non-patch related story about some experiences I have recently had. Before I start I need to first give you some background information. First, I love mocking puerile catch phrases. I also am a very demanding customer: I expect businesses to treat me professionally and honestly. I respect clear and forthright answers to issues, even if I may not initially like what they have to say.
About two weeks ago now I came home from a bike ride and noticed a crack in the glass of the picture window in my living room. This is a large window with a central portion about five feet across and a narrow flanker on each side. The crack was in the wider central portion. Luckily that section is divided into four panes, one above the other. The bottom pane was crack, from top to bottom. It needed to be replaced and was beyond my skill level.
So, I started calling local glass shops the following Monday, June 30. I knew this was the Monday before a major holiday so I expected businesses to be working a shortened week. Still I did not find it unreasonable to expect folks to be working that Monday.



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